Once we receive your order we will send you a confirmation email automatically. If you do not receive this email then we recommend you check the spam/junk folders in your email account as we are unable to prevent our emails being processed in this way.
We are dedicated to providing you with the best possible delivery service. We use Royal Mail or Parcelforce depending on the items ordered and the service required.
During the checkout process you will also have the opportunity to complete a ‘special delivery instruction’ section so please tell us if there’s anything we need to know to ensure your order is received as quickly and safely as possible. We can request for your order to be left in a safe place but if you provide such an instruction we cannot be held liable once the order has been delivered. This option is also not available if you select Guaranteed Next Day Delivery or Saturday Delivery as both these options will require a signature from the recipient.
Our daily dispatch deadline is 12 noon and orders are dispatched on every weekday but not at weekends. Therefore if your order is placed after 12 noon on a Friday it will not usually be dispatched until the following Monday.
Although the official daily deadline is 12 noon If you've missed the deadline and want to know if your order can still be shipped that day please email us on email@example.com or call us on 01460220769
FREE UK standard delivery
For all standard orders over £100.00
Items will be sent either Royal Mail Tracked 48; Royal Mail Special Delivery; or Parcelforce if the item is especially heavy or fragile.
Items will usually be delivered within 3-5 working days but this is not guaranteed. If you want to receive your item faster you need to choose Express 24 or Special Delivery - see below.
Standard UK delivery
For total value standard orders less than £29.99 (for example a single greeting card) the item will be sent Royal Mail 24 and the cost of postage is £2.95.
For all other orders you can choose Royal Mail Tracked 48 or 24; Royal Mail Special Delivery; or Parcelforce if the item is especially large.
Items will usually be delivered within 3-5 working days but this is not guaranteed. If you want to receive your item faster please select Express 24 or the Special Delivery Guaranteed Next Working Day service.
£7.95 or more
The cost of this service is £5.95 and your order will be sent via Royal Mail Tracked 24.
Although this is not a guaranteed service, items do usually arrive on the next working day after dispatch. This service does not require a signature so you may indicate a safe place to leave your parcel (at your own risk) to avoid your parcel being taken to your local post office if you are unavailable to receive it.
Special Delivery Guaranteed Next Working Day
Exactly what it says on the tin. Just order before 12 noon on a week day and your order will be dispatched that same day to be delivered on the next working day.
The cost of this service is from £7.95 depending on the *weight.
Orders will be sent Royal Mail Special Delivery and will require a signature. In the event there is no one available to sign for your parcel it will be held at the nearest post office for 14 days for collection by the recipient before being returned to Gallop Guru.
Delivery may occur on a Saturday but this is not guaranteed. If you specifically want a Saturday delivery then select the Saturday Delivery option.
Guaranteed Saturday Delivery
This service costs from £9.95 depending on the *weight and items are sent Royal Mail Special delivery with a Saturday Guarantee. If you select this option we will dispatch your item on the next occurring Friday after your order is placed to be delivered on the Saturday. If your order is placed after midday on a Friday it will not be delivered until the Saturday of the following week. A signature is required so in the event there is no one available to sign for your parcel it will be held at the nearest post office for 14 days for collection by the recipient before being returned to Gallop Guru.
Quoted and charged individually for certain non-standard items – see below
5-7 days (next day delivery not available).
*£8+ according to weight
10-14 days (next day delivery not available).
*£8+ according to weight
Personalised & Bespoke Items
Some items which are made specially to order may take up to 14 days to deliver. Please check on the relevant product page to see if this applies. Whilst we may quote 10-14 days as a guide we will often be able to dispatch such orders much more quickly. If you select and pay for an enhanced delivery service and your order includes a bespoke item with a longer lead time we will send your whole order via the enhanced method once the bespoke item is ready for dispatch.
Next Day Delivery & Bank Holidays
If you select the next day delivery option after 1 pm on a (normal) Friday, your item will not normally be processed until the following Monday and will not be delivered until the Tuesday. This will however not apply on bank holiday Mondays when the item would be processed on the Tuesday to arrive on the Wednesday.
If it is Good Friday then any orders placed after 1 pm on the preceding Thursday will not be processed until the next working day.
Furniture and especially large, heavy or fragile and valuable items are not covered by our standard delivery options and policies. These items will be delivered by courier. The cost of such deliveries will be set out on the individual product page in the additional information section. This cost will be added to your order at the checkout.
During very busy periods (Christmas for example) it may take a little longer to process your order and sometimes delivery will be slower too. We will however do everything we can to make sure you receive your item as quickly as possible and we really do understand the disappointment that can be caused if a gift doesn't arrive in time so don't worry, if it can be done we'll definitely do it. We've been known to deliver by hand if that's what's needed!
Estimated Postage Costs*
Where the cost of your chosen delivery option is determined by the weight of the products you can select the ESTIMATE DELIVERY COST before you complete the checkout process to get an exact total.
If you need any further information please email us on firstname.lastname@example.org or telephone 01460220769.