If for any reason whatsoever you are not happy with your items or any aspect of your experience buying from Gallop Guru then please let us know so that we can fix the problem immediately.
Email us at firstname.lastname@example.org
You can return any item within 14 days for a full refund even if you’ve simply changed your mind. Just email us quoting your original order number so we can help you with what to do next. Unwanted items must be returned to us in an unused condition with its original packaging so that it can be re-sold. You will need to arrange your own return postage and insure the item as required.
*For Christmas gift orders, our return policy will be extended till the 14th January as long as the item is returned in its original and unused condition*
If your item is faulty or was damaged when you received it then we will pay your return postage and refund your original postage. You just need to email us explaining the problem and quoting your original order number and the product code of the item you wish to return. We will send you a returns label for you to return your item free of charge via Royal Mail.
If you don't have your order number or the product code to hand when emailing us, don't worry too much. It does help us to have as much information as possible to process your return quickly but as long as we have your name and a way of contacting you, there should be no real problem.
The address for returns is:
Gallop Guru, Unit 2, The Old Forge, Forde Abbey, Chard, Somerset, TA20 4LU
Thanks again for buying from us and feel free to contact us with any feedback you wish to give. We love to hear from our customers!